Every product you buy must be free of defects or you may return it within 15 days of receipt to us for a replacement or a full refund. Returns will not be accepted after 15 days of receipt. Non-defective merchandise must meet the following conditions to qualify for return acceptance:
• Contact us first. Items returned without prior consent of Oceanus Gifts will not receive a credit or replacement.
• You are responsible for the cost of returning the merchandise to us. We cannot reimburse you for the original shipping charges. Exception: If we have inadvertently sent you incorrect merchandise, please notify us. You will be reimbursed for the cost of returning the package to us, and you will not be charged for the shipping costs of replacement merchandise.
• We reserve the right to decline any return or exchange where the product is not in "like-new" condition. "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.
• Returns that do not meet our basic conditions in this return policy will be returned and shipping costs will be charged.

Contact us at support@oceanusgifts.com within 15 days of receipt. We will determine whether a credit or a replacement is in order.

Credits will be issued to your charge card as soon as we receive your return. Please allow up to two billing cycles for a refund to appear on your credit card statement. We will not charge a re-stocking fee for approved returns.

Lost Orders
Lost orders are rare but it happens. Allow up to 15 days for delivery before contacting us. If you placed an order and have not received it, email us. Include a copy of the confirmation email that was sent when you placed the order. If you do not have a copy of this email, send us your full name, the items purchased, the approximate amount remitted, and the date that the order was placed.

UPS will not initiate a tracer until after 10 business days have passed. The U.S. Postal Service requires a 30-day waiting period before a tracer is initiated. We will notify you when we receive the result of the tracer.
If the carrier is unable to prove delivery, we will issue a credit or reship the merchandise. If the carrier proves delivery, it will submit a copy of the delivery receipt, which will be forwarded to you. It will show the order was delivered in full, and the signature of the person who received the order and the date it was delivered.

If, after receiving the photocopy, you dispute the signature as not being yours, a neighbor’s or a member of your family’s return the photocopy to Oceanus Gifts together with a letter that denies the validity of the signature. We will notify the carrier and this will require an additional 7-10 working days to receive a result.

The Carrier may have returned the order to us because:
a) UPS made three attempts at delivery and no one was home
b) Your delivery address is a Post Office Box. UPS does not deliver to a Post Office Box.
c) You have moved, someone at your old address signed the delivery, or the shipment was returned to Oceanus Gifts.

Damaged Items
Inspect each box for visible damage such as crushed, torn, open, and unsealed tape. If you find damage on the packaging, sign the receipt with the words “Exception – Damage.” For UPS deliveries, include a copy of the confirmation email that was sent when you placed the order. If you do not have a copy of this email, send us your full name, the items purchased, the approximate amount remitted, and the date that the order was placed.
If the merchandise is damaged, explain the damage involved and whether you desire a replacement or a credit. This information will help us to submit a claim report to the carrier.

Shortage
Check the packaging to ensure that it was not tampered with. If tampering is evident, contact the carrier to initiate an investigation and contact us. Thoroughly check the cartons as small items may have shifted within the packing material. If there is no tampering and a shortage exists, contact us. We will need the invoice number, the number of cartons received, and the missing item number(s), and whether you prefer a credit or a replacement. We will investigate the shortage and will contact you of the results within 7-10 business days. If we confirm that the item was not shipped, we will ship the item(s) or credit your account, whichever you prefer.