Either way, contact us at support@oceanusgifts.com before returning merchandise.  We will determine whether a credit or a replacement is in order.  If a replacement is warranted, shipping will be free for the replacement item. 

Two-year Limited Mechanical and LCD Watch Guarantee:
We will repair at no charge the mechanism of any watch purchased from us which proves defective within 2-year of purchase date.  Simply return the watch postage prepaid to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365, with the Guarantee Certificate that accompanied the watch.  Include $5.00 per item, to cover the cost of handling, return postage and insurance.  This guarantee does not cover  watches subjected to unauthorized repair, modification or abuse.  This guarantee does not cover broken crystals or worn watch bands.  To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch with your Certificate.  To replace metal, special decorative or jeweled ladies’ watch bands write Customer Satisfaction for a price quote.  This guarantee does not cover analog quartz watches.  This guarantee does not cover watches that have their own Manufacturer’s Guarantee and service center locations included with each watch. 

One-year Limited Quartz Analog Watch Guarantee:
Your quartz analog watch movement is guaranteed for 1-year from date of purchased against any failures due to defective materials or workmanship, and will be repaired or replaced provided the watch has not been abused or subjected to unauthorized repair or modification.  To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction, P.O. Box 1600, Woodland Hills, CA 91365.  To replace bands or crystals that are broken or worn, remit an additional $2.50 with your Guarantee Certificate.  To replace metal, special decorative or jeweled ladies’ watch bands write Customer Satisfaction for a price quote.  This guarantee does not cover watches that have their own Manufacturer’s Guarantee and service center locations included with each watch.

One-year Mechanical or Quartz Wall Clock Guarantee Certificate:
We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1-year of purchase date.  Simply return the wall clock, postage prepaid and insured to Customer Satisfaction, P.O. Box 1600, Woodland Hills, California 91365 with the Guarantee Certificate that accompanied the wall clock.  Include $12.50 per item, to cover costs of handling, return postage and insurance.  This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.This policy is subject to change without notice.